Customer Support Center
Please use the contact information wisely so that your issues can be addressed sooner. Thank you for your understanding.
No questions are too big or too small, we are here to support you.
Visit our FAQs page to see answers to the most frequently asked questions.
Didn't find the answer you need? Contact us! We will reply within 24–48 business hours.
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GMKtec UK
Contact Us
GMKtec UK is operated by Shenzhen GMK Technology Co., Ltd., trading as GMKtec UK.
If you have any questions about your order, shipping, returns, refunds, warranty service, or product information, please contact our customer support team.
We aim to reply within 1–2 business days.
Response times may be longer during holidays, peak sales periods, or product launch periods.
Customer Support
Email: service@gmktec.com
Support Scope
- Order status inquiries
- Shipping and delivery questions
- Returns and refunds
- Warranty service
- Customs-related reimbursement requests
- Product and pre-sales questions
- After-sales support
Important Notice
To help us assist you more efficiently, please include the following information when contacting us:
- Your order number
- The product name
- A clear description of your question or issue
- Photos or videos, if your issue relates to product condition, damage, or technical problems
Warranty and After-Sales Support
If you are contacting us about warranty service, returns, refunds, or customs-related charges, please provide any relevant supporting documents so that our team can review your request more quickly.
Thank you for shopping with GMKtec.
Customer Support
Support Scope
Our customer support team can assist with the following topics.
Order Status Inquiries
Questions about your order progress, confirmation, or fulfilment status.
Shipping and Delivery Questions
Help with shipping schedules, delivery updates, and parcel issues.
Returns and Refunds
Assistance with return requests, return conditions, and refund processing.
Warranty Service
Support for warranty claims, troubleshooting, and service review.
Customs Reimbursement Requests
Questions about customs-related reimbursement and supporting documents.
Product and Pre-Sales Questions
Advice before purchase, product information, and compatibility questions.
After-Sales Support
Post-purchase assistance for setup, usage, and other support needs.
Before You Contact Us
What to Include in Your Message
Including the details below helps our team review your request faster and more accurately.
Your Order Number
Include your order number so we can quickly locate the correct order.
The Product Name
Tell us which product your question or issue is related to.
A Clear Description
Describe your question or issue clearly so our team can review it faster.
Photos, Videos, or Documents
Provide photos or videos for condition, damage, or technical issues, and attach relevant documents when needed.
If your request is related to warranty service, returns, refunds, or customs-related charges, please also include any relevant supporting documents.
